SHIPPING POLICY

Last updated: September 6, 2026

Thank you for shopping with BooPaws! 🐾

We work to process and deliver your order as quickly and reliably as possible. This Shipping Policy applies to orders placed through www.boopaws.store.

ORDER PROCESSING

Orders are typically processed within 2–4 business days after your order has been successfully placed and payment has been confirmed.

Processing includes order verification, preparation, packaging, and handoff to the shipping carrier.

Business days do not include weekends or public holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

ESTIMATED DELIVERY TIME

After processing, estimated delivery generally takes:

6–10 business days

Please allow approximately:

• Processing: 2–4 business days

• Shipping: 6–10 business days after processing

This means the total estimated timeframe from placing your order may generally be approximately 8–14 business days, depending on processing and transit times.

Delivery timeframes are estimates and not guaranteed delivery dates unless expressly stated otherwise.

Delivery may be affected by the destination, carrier operations, customs procedures, public holidays, severe weather, transportation disruptions, or other circumstances outside our reasonable control.

Nothing in this section limits any delivery deadline or consumer right that applies under mandatory law.

WORLDWIDE SHIPPING

BooPaws ships to eligible destinations worldwide.

Shipping availability may depend on the destination, product, carrier availability, or applicable legal restrictions.

International orders may be subject to customs duties, import taxes, or other governmental charges imposed by the destination country.

Unless expressly stated otherwise at checkout, customers may be responsible for applicable customs duties, import taxes, or similar charges that are not collected by BooPaws, where permitted by applicable law.

Customs procedures may occasionally cause additional delays.

Where applicable law requires BooPaws to collect, disclose, or pay particular taxes, duties, or charges, we will comply with those requirements.

ORDER TRACKING

When tracking is available, tracking information will be sent to the email address associated with your order after shipment.

Please allow reasonable time for the carrier's tracking system to update after receiving your shipping confirmation.

Tracking updates are provided by the applicable shipping carrier and may occasionally experience delays.

INCORRECT OR INCOMPLETE SHIPPING INFORMATION

Customers are responsible for providing complete and accurate shipping information at checkout.

If you notice an error, please contact us as soon as possible at boohallo32@gmail.com.

We will make reasonable efforts to update your information before shipment, but changes cannot always be made after processing or fulfillment has begun.

If an order cannot be delivered because the customer provided materially incorrect or incomplete shipping information, additional shipping costs may apply where legally permitted.

This does not apply where the delivery problem resulted from an error by BooPaws or its logistics providers.

DELAYED ORDERS

Occasional delays may occur due to carrier operations, customs processing, high-volume periods, public holidays, severe weather, transportation disruptions, or circumstances outside our reasonable control.

If your order appears to be significantly delayed, please contact us at boohallo32@gmail.com so we can investigate the shipment and assist you.

Where applicable consumer law provides specific rights or remedies for delayed delivery, those rights remain unaffected.

LOST OR UNDELIVERED PACKAGES

If your order appears to have been lost during transit or has not been delivered, please contact us as soon as reasonably possible at boohallo32@gmail.com.

We will investigate the shipment with our carrier or logistics partner.

If a shipment is confirmed as lost or undelivered, we will provide an appropriate remedy, which may include a replacement or refund depending on the circumstances and applicable consumer law.

Nothing in this policy limits your statutory rights concerning goods that are not delivered.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged or you receive an incorrect product, please contact us as soon as reasonably possible.

Please provide your order number and, where reasonably possible, photographs or videos showing the issue.

We will review the situation and provide an appropriate remedy in accordance with our Return & Refund Policy and applicable consumer law.

Nothing in this section limits your statutory rights concerning damaged, defective, incorrect, or non-conforming products.

PACKAGES MARKED AS DELIVERED

If tracking indicates that your package has been delivered but you cannot locate it, please:

• Check around the delivery location.

• Check with other members of your household or building.

• Check with neighbors where appropriate.

• Contact the applicable local carrier or postal service.

You may also contact us at boohallo32@gmail.com so we can assist with investigating the shipment.

A carrier's “delivered” tracking status does not remove any consumer rights or remedies that may apply under applicable law.

MULTIPLE PACKAGES

Products within the same order may occasionally be shipped separately because of inventory availability or fulfillment logistics.

If this occurs, packages may arrive on different dates and may have separate tracking numbers.

You will not be charged additional shipping fees solely because BooPaws chooses to divide an order into multiple shipments unless otherwise agreed with you.

CHANGES AND CANCELLATIONS

If you need to change or cancel an order, please contact us as soon as possible at boohallo32@gmail.com.

Once an order has entered processing or fulfillment, we may not be able to modify or cancel it before shipment.

This does not affect any mandatory cancellation, withdrawal, return, or refund rights available under applicable consumer law.

INTERNATIONAL CONSUMER RIGHTS

BooPaws serves customers in multiple countries, and consumer protection laws may vary by jurisdiction.

Our estimated processing and shipping timeframes do not replace any mandatory delivery requirements or consumer protections applicable to your purchase.

If the laws applicable to your purchase provide greater rights concerning delayed, lost, damaged, or undelivered goods, those mandatory rights will prevail.

CONTACT US

For questions about shipping, tracking, delivery, or an existing order, please contact:

BooPaws
Website: www.boopaws.store
Email: boohallo32@gmail.com

Please include your order number whenever possible so we can assist you efficiently.

CONSUMER RIGHTS NOTICE

Nothing in this Shipping Policy is intended to exclude, restrict, waive, replace, or modify any mandatory consumer right, guarantee, delivery obligation, refund right, or remedy that cannot legally be excluded or restricted.

If applicable consumer law provides greater rights than this Shipping Policy, the applicable mandatory consumer law will prevail.