Refund policy
RETURN & REFUND POLICY
Last updated: September 6, 2026
At BooPaws, we want you to feel confident when shopping with us.
This Return & Refund Policy applies to purchases made through www.boopaws.store.
We offer a 15-day voluntary return policy in addition to any mandatory consumer rights that may apply in the country, state, province, or territory where you live.
Nothing in this policy is intended to exclude, restrict, waive, or replace any consumer right or remedy that cannot legally be excluded or restricted.
If applicable consumer law provides you with greater rights than those described in this policy, the applicable mandatory consumer law will prevail.
1. 15-Day Voluntary Return Policy
Unless a longer period is required by applicable law, you may request a voluntary return within 15 days after receiving your order.
To qualify for a voluntary change-of-mind return, the product should generally:
-
Be in substantially the same condition in which it was received.
-
Be unworn and unused, except for reasonable inspection or trying on.
-
Include the original tags and accessories, where applicable.
-
Include the original packaging where reasonably possible.
-
Include your order number, receipt, order confirmation, or other proof of purchase.
Reasonable inspection or handling that is permitted under applicable consumer law will not automatically make a product ineligible for return.
To start a return, contact:
Email: boohallo32@gmail.com
Website: www.boopaws.store
Please include your order number and the reason for the return so that our customer support team can provide the appropriate return instructions.
Because our orders may be fulfilled through different logistics facilities, the return address may be different from the address shown on the original package.
Please contact us before returning an item so that we can provide the correct return destination.
Failure to contact us first does not affect any mandatory cancellation or return right you may have under applicable consumer law.
2. Change-of-Mind Returns
For voluntary returns where the product is not defective, damaged, incorrect, or otherwise covered by mandatory consumer protection law, the customer is generally responsible for the cost of returning the product.
BooPaws does not charge a restocking fee for approved voluntary returns unless a specific fee was clearly disclosed before purchase and is permitted by applicable law.
Original shipping charges are generally non-refundable for voluntary change-of-mind returns, except where applicable law requires those shipping charges, or a portion of them, to be refunded.
If a customer chooses a premium or expedited shipping service, any refund of the original shipping charge may be limited to the cost of the least expensive standard delivery option where permitted by law.
3. Damaged, Defective, Faulty, Misdescribed or Incorrect Products
Please inspect your order as soon as reasonably possible after delivery.
If you receive a product that is:
-
Damaged;
-
Defective or faulty;
-
Incorrect;
-
Missing significant components;
-
Materially different from the description provided at the time of purchase; or
-
Otherwise not compliant with mandatory consumer guarantees,
please contact us at boohallo32@gmail.com.
When possible, include:
-
Your order number;
-
A brief description of the issue;
-
Photos or videos showing the problem; and
-
Photos of the packaging if the product was damaged during transportation.
Photos or videos help us investigate claims quickly, but we will not require evidence that would be unreasonable or contrary to applicable consumer law.
Depending on the circumstances and the laws that apply to your purchase, an appropriate remedy may include:
-
Repair;
-
Replacement;
-
Full refund;
-
Partial refund;
-
Reimbursement of reasonable return costs; or
-
Another remedy required by applicable consumer law.
Where the law gives the consumer the right to choose between available remedies, BooPaws will respect that right.
The 15-day voluntary return period does not limit your legal rights concerning defective, faulty, unsafe, damaged, incorrect, misdescribed, or non-conforming goods.
4. Return Shipping for Defective or Incorrect Products
When a product is defective, damaged, incorrect, or otherwise covered by mandatory consumer protection laws, BooPaws will cover reasonable return shipping costs where required by applicable law.
Depending on the circumstances, we may:
-
Provide a prepaid return label;
-
Reimburse reasonable return postage;
-
Arrange another return method; or
-
Determine that returning the product is not necessary.
Customers should not incur unusually expensive return shipping costs without first contacting BooPaws unless doing so is reasonably necessary to exercise a statutory consumer right.
5. Items That May Not Be Eligible for Voluntary Returns
Subject to applicable law, certain products may be excluded from our voluntary change-of-mind return policy, including:
-
Personalized or custom-made products;
-
Products made specifically to a customer's specifications;
-
Sealed products that are unsuitable for return for genuine health or hygiene reasons once unsealed, where legally permitted;
-
Gift cards;
-
Digital products after access or download where legally permitted; and
-
Other products legally exempt from cancellation or change-of-mind rights.
These exclusions apply only where permitted by law.
An exclusion from voluntary returns does not remove any legal rights you may have when a product is defective, damaged, unsafe, incorrect, misdescribed, or otherwise fails to comply with applicable consumer law.
6. Sale, Discounted and Promotional Products
Products purchased during a sale, promotion, discount, bundle offer, or with a promotional code remain covered by applicable consumer protection laws.
Unless clearly stated before purchase and permitted by applicable law, discounted products are also eligible for our standard voluntary return policy.
We will not deny a legally required remedy solely because an item was purchased at a discounted or promotional price.
7. Exchanges
If you need a different size, color, or product, contact us at:
Depending on product availability and your location, we may offer an exchange.
In some cases, the fastest option may be to return the original product and place a new order.
Nothing in this Exchanges section limits any legal right to a replacement where a product is defective, damaged, incorrect, or otherwise non-conforming.
8. Refunds
Once a returned product is received, we may inspect it to verify its condition and the reason for return.
For valid voluntary returns, we will notify you when the return has been processed.
Approved refunds will normally be issued to the original payment method used to make the purchase, unless another method is required by law or expressly agreed with you.
BooPaws will process refunds as promptly as reasonably possible and within any deadline required by applicable consumer law.
After we issue the refund, your bank, card issuer, PayPal, Shop Pay, or other payment provider may require additional processing time before the funds appear in your account.
We do not control processing times imposed by financial institutions or payment providers.
9. Deductions for Excessive Use or Damage
For voluntary returns, BooPaws may reduce a refund when permitted by law if the product has been:
-
Used beyond what is reasonably necessary to inspect it;
-
Damaged after delivery;
-
Altered;
-
Washed or materially modified;
-
Returned incomplete; or
-
Handled in a way that substantially reduces its value.
Any deduction will be reasonable and proportionate to the reduction in value of the product and will only be applied where permitted by applicable law.
Normal inspection or trying on a product will not automatically result in a deduction.
10. European Union / European Economic Area Consumers
Consumers located in the European Union or European Economic Area may have additional statutory rights concerning distance purchases.
For eligible online purchases, consumers generally have a statutory withdrawal period during which they may cancel an eligible purchase without providing a reason.
Our 15-day voluntary return policy operates in addition to these statutory rights and does not replace them.
Where applicable law gives you additional time to send goods back after notifying us of your withdrawal, that additional statutory period will be respected.
Where required by applicable law, we will also refund eligible standard outbound delivery charges.
You may generally be responsible for the direct cost of returning a change-of-mind purchase when this responsibility was properly disclosed before purchase, unless applicable law or BooPaws provides otherwise.
Certain products may be legally excluded from statutory withdrawal rights.
Mandatory legal rights concerning defective, unsafe, misdescribed, or non-conforming goods remain unaffected.
11. United Kingdom Consumers
Customers located in the United Kingdom may have statutory cancellation and consumer rights in addition to this policy.
For eligible distance purchases, UK consumers generally have a period after delivery to notify the seller that they wish to cancel and an additional statutory period to return the goods.
Where these statutory rights apply, BooPaws will honor them regardless of the 15-day voluntary return period described above.
Where required by UK law, eligible refunds may also include the cost of standard outbound delivery.
Different rules may apply to defective, faulty, misdescribed, or non-conforming products, and those statutory rights may continue beyond the voluntary return period.
Nothing in this policy is intended to restrict rights provided by applicable UK consumer law.
12. Australian Consumers
If Australian Consumer Law applies to your purchase, your rights under that law apply in addition to this Return & Refund Policy.
Our 15-day voluntary return period does not impose a 15-day limit on consumer guarantee rights.
Depending on the nature and seriousness of a problem, Australian consumers may have legal rights to remedies such as repair, replacement, refund, cancellation, or compensation.
Nothing in this policy excludes or restricts any guarantee, right, or remedy that cannot legally be excluded under Australian Consumer Law.
13. United States Consumers
Consumer protection and return requirements may vary between U.S. federal law and individual state laws.
Our voluntary 15-day return policy applies unless applicable federal or state law provides additional mandatory rights.
The conditions, deadlines, costs, and eligibility rules applicable to voluntary returns are disclosed in this policy.
Nothing in this policy limits any non-waivable rights or remedies available under applicable federal or state consumer protection law.
14. Canada and Other Countries
Consumer rights can vary by country, province, state, territory, and jurisdiction.
Customers located in Canada or any other country may have mandatory consumer rights beyond those contained in this policy.
Where such rights apply, they will take priority over any conflicting provision of this Return & Refund Policy.
Our voluntary 15-day return policy should therefore be understood as an additional commercial benefit, rather than a limitation on mandatory legal rights.
15. Lost or Undelivered Orders
If tracking information indicates that an order has not been delivered, contact us at boohallo32@gmail.com.
We may investigate the shipment with the carrier or logistics provider.
If an order is confirmed as lost in transit, we will provide an appropriate remedy, which may include a replacement or refund depending on the circumstances and applicable law.
If tracking shows the package as delivered but you cannot locate it, contact us as soon as reasonably possible so that we can assist with an investigation.
Nothing in this section limits any rights or remedies that apply when goods are not delivered as required by applicable law.
16. Refused, Unclaimed or Incorrect-Address Deliveries
Customers are responsible for providing complete and accurate delivery information when placing an order.
If an order cannot be delivered because the customer provided an incorrect or incomplete address, refused delivery without exercising an applicable cancellation right, or failed to collect a package after reasonable delivery attempts, additional shipping costs may apply where legally permitted.
We will evaluate these situations individually.
This provision does not affect rights relating to orders that were incorrectly addressed or delivered due to an error by BooPaws or its logistics partners.
17. Chargebacks and Payment Disputes
If you experience a problem with an order, we encourage you to contact us first at boohallo32@gmail.com so that we have an opportunity to resolve the issue.
Nothing in this policy prevents a customer from exercising any lawful right to dispute a transaction with their card issuer, bank, PayPal, payment provider, or other authorized payment service.
18. Abuse or Fraudulent Return Claims
BooPaws reserves the right to investigate suspected fraudulent or abusive return activity.
We may refuse a voluntary commercial return when we have reasonable evidence of fraud, return abuse, product substitution, intentional damage, or another misuse of this policy, provided that doing so is lawful.
This section does not allow BooPaws to refuse any remedy that the customer is legally entitled to receive.
19. Changes to This Policy
We may update this Return & Refund Policy from time to time to reflect changes to our operations, products, or applicable legal requirements.
The policy applicable to your purchase will generally be the version in effect when you placed your order, except where a later change is required by law or provides greater rights to the customer.
The latest version will be available at:
20. Contact Us
For questions concerning a return, refund, exchange, defective product, delivery issue, or consumer right connected with your BooPaws order, contact:
BooPaws
Website: www.boopaws.store
Email: boohallo32@gmail.com
Please include your order number whenever possible so that we can assist you more efficiently.
YOUR STATUTORY RIGHTS
Nothing in this Return & Refund Policy is intended to exclude, restrict, waive, replace, or modify any consumer guarantee, warranty, right, remedy, cancellation right, refund right, or other protection that cannot legally be excluded or restricted under the laws applicable to your purchase.
If any provision of this policy conflicts with mandatory consumer law applicable to you, the mandatory consumer law will prevail and the remaining provisions of this policy will continue to apply to the fullest extent permitted by law.